Support & Documentation
Frequently Asked Questions (FAQ)
How do Daily and Weekly resets work?
WoW-Tracker calculates reset times based on your selected Game Region (North America, Europe, Korea, Taiwan, or China). When your region's official weekly maintenance or daily reset occurs, completed tasks automatically cycle back to unchecked status, ready for your next lockouts.
How do I switch between Retail and Classic / Forever realms?
You can tap the version badge (Retail vs. Forever) at the top of the screen at any time to toggle rosters. The app maintains completely independent characters, professions, and task lists for each version of the game.
Why does the app only let me choose 2 Primary Professions?
In World of Warcraft, each character is restricted by the game to a maximum of two primary professions (such as Alchemy, Blacksmithing, or Engineering). Secondary professions (Cooking, Fishing, Archaeology, and Lumbering) can be learned by anyone without limit. The app enforces this rule so your alt profiles match your characters in-game.
How do I back up or transfer my data to another device?
Open Settings → Data Management. You can export a portable JSON file containing your entire database. Send or AirDrop that file to your new device, tap Import JSON, and your entire roster will be instantly restored. On iOS, iCloud Drive sync can also keep multiple Apple devices aligned.
I purchased "Remove Ads" but reinstalled the app. How do I restore it?
Tap the Settings (gear icon) button, navigate to the Ads & In-App Purchases section, and tap Restore Purchases. As long as you are signed in with the same Apple ID or Google Account used for the original purchase, ads will be permanently dismissed immediately.
What should I do if a reset timer looks incorrect?
Open Settings and verify that your Game Region matches the realm server you play on (for example, NA for North America or EU for Europe). Also make sure your phone's system clock is set to automatic time synchronization.
Contact Support & Bug Reports
If you encounter an issue, have a feature suggestion, or would like to request support for a specific holiday or expansion feature, please reach out:
- Email: support@wow-tracker.app
- Please include: Your device model (iPhone / Android), OS version, app version, and a brief description of the issue.